Botdoc Service Desk
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Onboarding ADMIN - Team Account Setup
FAQs
P2/Conversations
Onboarding ADMIN - Team Account Setup
Onboarding Users - Profile Setup
Onboarding Users – Dashboard
Onboarding Users - Pull Request
Onboarding Users - Push Request
Onboarding Users – Contacts
Botdoc Connect - Automotive
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Botdoc Service Desk
Onboarding ADMIN - Team Account Setup
FAQs
P2/Conversations
Onboarding ADMIN - Team Account Setup
Onboarding Users - Profile Setup
Onboarding Users – Dashboard
Onboarding Users - Pull Request
Onboarding Users - Push Request
Onboarding Users – Contacts
Botdoc Connect - Automotive
Onboarding ADMIN - Team Account Setup
How do my employees or new users set up their accounts under our company's TEAM account?
How to change the Company (Team) name?
How do I add or change my logo on my Corporate Team Account?
How to add or invite a new user/member (employee) to my TEAM account?
Assign a User to have ADMIN privileges or disable Admin privileges
Where to find or edit White Label/Customization features
How to change the background color behind the Logo and request pages
How to set or disable the password expiration policy
Request disclaimer message
SMTP - Send email request notifications from our company email address
SMTP using Mailgun - Send email request notifications from our company email address
How many Admins can you have on a Team?
What does Team Owner mean vs Team Admin?
Audit Reports - Login, Transaction Activity, User Usage, Request Status/Custom Field & P2 Activity Details reports
Billing Tab
View total requests being used by your team
SMTP (DNS-SPF Record) - Send email request notifications from our company email address
Audit Reports - Getting "false" in the success column
What are Custom CSS and JavaScript?
Auto Forward (Out of Office) - View any user's PULL Requests
Auto Forward (Out of Office) - View any users PUSH Requests
Pre-Canned custom message to your recipients
SMTP Google - Send email request notifications from our company email address
SMTP Microsoft/Office365 - Send email request notifications from our company email address
Company Logo size or specs
Update Credit Card (credit card expired)
Change User Password (termination)
Allow your Team Request's to include team members photos
Allow your team profile card/virtual business card on completed Request's
2 Step Authentication to Open files
Allow Team Owner to Change Users profile
Enable Request Methods – Allow recipient to enter Email only or Mobile only (default both) On Users Personal URL Page
Allow recipient to send message only with no file upload
Custom URL fields and Icons
Custom Fields on Dashboard
Blocking IP logins
enable/disable Push/Pull on Dashboard
Botdoc Branding - create free account now
Disable/Remove users "change email" tab in users profile
Unique Invite URL
Custom Email Template
background color & company's logo will show on the following pages
Welcome sign up page for new users - Account creation
Inactivity Session Timeout - Global Team Feature
Organization - Manage multiple Teams
Queue
Set up Team Queue email signature block using personal URL
Queue Audit Reports - Transaction Activity
Custom Subject Line
Auto Groups/Dealerships: Easily Create Unique Queue "Usernames".
Force 2-Step Authentication on Pushes
Audit Report - Team Event Logs
(NOW) Training Videos - USERS
(NOW) Training Videos - ADMIN/Corp Teams
Request Expiration Notifications