FAQs

• What personal information will my clients/customers/recipient see upon completing a Botdoc request?
• Why cant I upload a 0 byte file?
• How many Requests can I use?
• Forgot password - Reset Email password
• Password Policy Requirements
• Enter password too many times - Password lockout policy (password fail)
• Botdoc NOW Product Pricing
• Can I use the same passwords?
• How many requests do I get and when do they replenish?
• Coupons or Discount Codes?
• Why Geo locations are different - strange IP address.
• What is a FREE trial?
• File Type Limitations?
• Can I upload an .exe file?
• Maximum file upload?
• Why are documents only kept for 14 days?
• Where can I find my contract with Botdoc (due diligence)?
• Where can I find the Terms of Service (TOS)?
• Can I purge/remove/clear old requests?
• Mobile "App" instructions?
• SLA - Service Level Agreement & Support Plans?
• Botdoc APP Plans
• Block your Company Domain
• HEIC file extensions
• What browsers are compatible with Botdoc?
• Enable recipients to "reply to" requests via email
• Customer/Recipient not receiving a Botdoc request?
• Refresh or Clear browsing data history
• Hacking concerns if sending a PUSH to email with 2FA enabled?
• Are files uploaded or in transport scanned for viruses?
• Vulnerability CVE-2021-44228 (Apache Log4j Java)
• Android/Samsung mobile phone won't open pdf or word files?
• Recipients having issues opening PDF or Word files from their Android/Samsung mobile phones
• Pre-selecting Queues (User Invites/Pending Invitations)
• Team-wide/Global TFA for Login
• Direct Requests (User to User)
• Can I set P2/Conversations as my default dashboard?
• Botdoc Lite - Set up an email signature block using the personal link.
• Single Sign On (SSO)
• AV Scanning of transported files
• Retrieving OpenID Connect information in Azure Active Directory
• List of regions where our SMS delivery service is currently available.
• Retrieving SAML XML Metadata from Okta
• Retrieving SAML XML Metadata from Google Workspace
• New User Signup for Teams leveraging Single Sign On (SSO)