1. Botdoc Service Desk
  2. Onboarding Users - Profile Setup

Create Custom personal URL message to recipients

To find your personal URL handle go to your profile settings.  Click on your name in the upper right corner and select profile.  Find the field called “Personal URL”. To change the default URL message to the recipient, click on “Personal URL Custom Message

Custom Personal URL (1)

Here is where you can see the default message that is set for any recipient that uses this URL link to send themselves a request via email or mobile. To add a custom message start typing in the Email box or the mobile box (you can set both) and SAVE.

Custom Personal URL (2)

When the recipient clicks on your URL via the email signature block or you may have your URL on your company's website, they enter an email or mobile which then sends the request link to the recipient.

Custom Personal URL (3)

This is the custom email message that the recipient will receive:

Custom Personal URL (4)

This is what the default message would look like if no custom message is created:

Custom Personal URL (5)

This is the custom mobile message that the recipient will receive:

Custom Personal URL (6)

Custom Personal URL (7)

This is the default message:

Custom Personal URL (8)

This is what the USERS “MY Requests PULL” details page will look like (sample email)

  • Blue - is the default message to the recipient

  • Red - is the custom message you created

Custom Personal URL (9)

Click on VIEW to see the details: (listed first is the default message and 2nd is the custom message)

Custom Personal URL (10)

Custom Personal URL (11)